Returns & Exchanges

At Carat Sutra India Pvt Ltd, we strive for perfection in every piece, but if you are not entirely satisfied, we offer a seamless 15-day return and exchange policy for all unworn jewelry in its original packaging. Our goal is to ensure your shopping experience remains as sparkling and stress-free as our collections.

1

Initiate Request

Log into your account or contact our support team within 15 days of delivery to request a Return Merchandise Authorization (RMA) number.

2

Secure Packaging

Place the jewelry in its original brand box along with the authenticity certificate and invoice, ensuring the security seal remains intact.

3

Reverse Pickup

We will arrange a complimentary insured pickup from your doorstep through our specialized logistics partners to ensure the safety of your precious items.

4

Quality Inspection & Refund

Once our gemologists verify the item's condition at our facility, your refund or exchange will be processed within 7-10 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing