Frequently Asked Questions

Everything you need to know about shopping with Carat Sutra.

Are the jewelry pieces at Carat Sutra authentic?

Yes, all our jewelry is crafted with high-quality materials and comes with a certificate of authenticity to ensure you receive only genuine fashion and fine pieces.

How long does shipping take within India?

We typically process orders within 24-48 hours. Depending on your location, your package will be delivered within 3 to 7 business days.

What is your return and exchange policy?

We offer a 7-day hassle-free return policy for unused items in their original packaging. Please contact our support team to initiate an exchange or refund.

Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery for most pincodes across India. You can also choose to pay via UPI, Credit/Debit cards, or Net Banking for a faster checkout.

How should I care for my Carat Sutra jewelry?

To maintain the shine, avoid contact with water, perfumes, and chemicals. Store your jewelry in the airtight pouch provided when not in use.

Can I track my order after it has been shipped?

Absolutely. Once your order is dispatched, we will send a tracking link to your registered email address and mobile number via SMS.